“ITELECOM” (Inversiones Ltda Teleinformáticas) is a Chilean-owned company focused on providing state-of-the-art products, services and technological solutions. Innovation is part of our DNA. Founded in 2001 specializing in the areas of Telecommunications, Information Technology, and Energy Savings, our team of highly trained and experienced professionals has enabled the company to expand and position itself as a major player in several countries throughout the Americas. Our solutions have brought value to several industries, including Telecom, Energy, Mining, and Hospitality.
Why choose our services.
PARTICIPATING WITHOUT LIMITS
The challenges faced when responding to customer requests for new technologies, services and/or solutions, provide us with a permanent opportunity to grow as a company, enhancing our skill set every day and allowing us to demonstrate that anything is possible.
WE ARE RESPONSIBLE TO OUR CUSTOMERS
In Itelecom, we understand that our main goal is to provide our customers with best customer care and satisfaction across all levels of our company, from the minor function levels to the main account management level. Customer satisfaction is key. Therefore, we are always thriving to improve our processes as well as our product and services.
WE CONCENTRATE ON WHAT IS RELEVANT
Times are limited, the needs are many and we have only one life to enjoy. Therefore it is extremely important to concentrate efforts on the relevant business issues, both from our customers’ perspective as well as from Itelecom’s.
EVERY DAY IS A NEW OPPORTUNITY
Participation without limits, along with our responsibility toward our customers culture, allow us to develop a very strong relationship which consequently presents us with many opportunities and challenges, which we address by never losing focus on the key business issues.
OUR CLIENTS RECEIVE THE CORRECT ANSWER
Sometimes, «Yes» is not the correct answer; but what’s important is that our response be accompanied by alternative viable solutions which address the issues at hand, along with a rational argument supporting such answers so that our customers feel they are being treated with honesty and that we have their best interest at heart.
RECOGNIZING OUR MISTAKES AND CORRECTING THEM
In our line of business, making mistakes is a possibility. The important thing is that as an organization, we are committed to managing and correcting these errors, focusing on minimizing the impact on customers and improving the methods and practices to avoid repetition.
WE FOCUS ON OUR CUSTOMER’S BUSINESS
The success of our customers is our success, therefore Itelecom, as a whole, will work to ensure that business development is succesful and provides the expected results and/or revenues; We are more than willing to work together with our customers to achieve this goal.
WE WORK WITH ENTHUSIASM AND JOY
In Itelecom, we enjoy a pleasant working environment where professional development is built on harmony, fellowship and relationships, keys to cope with the stress caused by the pursuit of excellence and labor efficiency.
We live for our customers.