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Customer Experience Project – ENTEL CHILE

Customer Experience Project – ENTEL CHILE

Benchmarking solution

General characteristics:

Field measurement of network parameters for determining the quality of user experience.
Generate indicators and reports that describe the perceived quality of the current network from the user’s perspective.
Draft national coverage multi-operator for three years both Indoor and Outdoor.
Tools and results

Benchmarking Network
Outdoor Test Drive
Walk Test indoor
Network performance
Service Levels and Quality (Scanning)
Voice quality (MOS)