Customer Experience Project – ENTEL CHILE
- Field measurement of network parameters for determining the quality of user experience.
- Generate indicators and reports that describe the perceived quality of the current network from the user’s perspective.
- Draft national coverage multi-operator for three years both Indoor and Outdoor.
Tools and results
- Benchmarking Network
- Outdoor Test Drive
- Walk Test indoor
- Network performance
- Service Levels and Quality (Scanning)
- Voice quality (MOS)