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Customer Experience Project – ENTEL CHILE

Customer Experience Project – ENTEL CHILE

Benchmarking solution

General characteristics:

  • Field measurement of network parameters for determining the quality of user experience.
  • Generate indicators and reports that describe the perceived quality of the current network from the user’s perspective.
  • Draft national coverage multi-operator for three years both Indoor and Outdoor.

Tools and results

  • Benchmarking Network
  • Outdoor Test Drive
  • Walk Test indoor
  • Network performance
  • Service Levels and Quality (Scanning)
  • Voice quality (MOS)